Free Shipping on orders over $40 to Canada and the United States
Please allow 1 - 2 business days of processing and production time for your order to ship out.
We ship from Canada via Canada Post.
- Average transit times to Canada: 4 - 6 Business days
- Average transit times to the United States: 5 - 12 Business days
- Average transit times to International: 10 - 15 Business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped.
When you receive your tracking number, if you need help tracking your order you can go here.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 4 hours after creating it for the cancellation to be applied. Please email to firstname.lastname@example.org. All you need to do is send us an email with the subject line "CANCEL".
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at email@example.com. If the address is wrong, we can correct this within 4 hours.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)